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CSM Tech has been offering quality services since 1998. Discover the periodically outstanding achievements and works tho...
This section hosts the list of awards, achievements, recognitions and milestones those make CSM Tech a true leader.
Discover genuine testimonials from satisfied customers and learn why they choose CSM Tech. Find out how we've helped oth...
A global leadership team, known as the Acceleration Team, and the leaders of our officers and practices.
Explore our IT team's expertise in maximizing efficiency with cutting-edge tech stacks. Partner with CSM Tech for transf...
Are you passionate about emerging technologies, we at CSM Tech are looking for you. Apply for your relevant job openings...
Follow our LifeAtCSM handle on Instagram where we share employee's life at CSM. Join the #LifeAtCSM conversation on soci...
CSM’s Alumni Portal. Reconnect to revisit the journey in CSM to explore new synergy, request for documents or for any ...
Explore a full range of openings at CSM Tech for various technologies and apply for the relevant one to get on boarded.
CSM invites Industry Consultants to empanel with us and work on pathbreaking Digital Transformation projects in various ...
CSM Tech pioneers in AI and allied services, crafting innovative solutions that redefine industries. From machine learning to cutting-edge technologies, we drive transformative outcomes for a smarter future.
CSM Tech specializes in delivering comprehensive consulting and allied services, offering strategic expertise and innovative solutions to empower businesses in navigating the dynamic landscape of technology and ensuring sustainable growth.
CSM works in the Analytics sector in understanding and putting data to use to help organizations learn about evolving opportunities, hidden threats, changing customer expectations and the competitive landscape, in context and in time to respond meaningfully and bring value.
Building the perfect brand story is all about understanding the characters who make it. To build a well-connected customer base or facilitating the government to provide best of services to its citizens, it is imperative to communicate well, listen with intent and react with positivity. Our Emerging Technology Suite of products are designed to make the whole process easy and smart.
CSM Tech excels in Engineering, Applications, and Transformation. We innovate, build, and transform, driving technological excellence for a dynamic future.
CSM Tech specializes in IT Facilities, Cybersecurity, and Partner Services. Elevate your business with our comprehensive solutions for a secure and efficient digital landscape.
In an era of connected consumers and disruptive markets, bringing the farm-to-plate is difficult. CSM helps maximize the impact of organizations dealing with food and food commodities with digitization, data authentication, and last-mile transactions.
CSM’s suite of citizen centric services are bridging the gaps between citizen and government.
The management of education system is as important as education itself. With the changing trends of imparting education, the ecosystem therein also needs disruption to accommodate. Investing in technology hits home like nothing else when it comes to fast-paced and unstructured study environments.
From agri-procurement automation system, supply chain management to agri-commodity auction and smart public distribution system, CSM has digitally transformed the post-harvest landscape of agriculture optimizing the process, accessibility and accuracy to increase the productivity of the systems in place.
The gamut of Government Functions suite is to enable government services more accessible online, reduce the cost of accessing those services, streamline administrative processes, improve turnaround times, and strengthen accountability and responsiveness.
Managing the healthcare ecosystem requires an ability to bridge the entire ecosystem. From making Primary Health Centres more efficient to building a robust supply chain for medicines and medical equipment to making hospital administration easy. CSM’s Healthcare Solutions have been at the forefront of making it easy for both governments by helping them manage their health centres better to large corporate hospitals by ensuring the system runs like clockwork.
The suite of solutions in the land and industry domain is a complete package that ensures seamless, paperless and contactless systems for different stakeholders like city governments, investors, land developers and Greenfield projects for better efficiency and transparency. This ensures ease of doing business for promoting better investment possibilities.
The mining industry has many stakeholders and even more compliances owing to it being a National and Regional issue. Few can provide digital end-to-end solutions to various aspects of the Mining and the Minerals industry. CSM’s solutions are testimonials that complex processes can also be tamed to reap benefits if amicably implemented.
Cities represent the genesis and evolution of a civilisation. They represent the pinnacle of country’s progress. However, most cities have turned into urban sprawls. The cities of the future will be a harmonised blend of its history, character, its people and the environment. CSM is helping city governments in making this possible through its Smart City suite of products and services.
Leveraging digital transformation for strengthening inbound tourism
From making Primary Health Centres more efficient to building a robust supply chain for medicines and medical equipment to making hospital administration easy. CSM’s HealthEase has been at the forefront of making it easy for both governments by helping them manage their health centres better to large corporate hospitals by ensuring the sys...
The cities of the future will be a harmonized blend of its history, character, its people and the environment. CSM is helping city governments in making this possible through Urbansity product stack. The features cover all the services associated with a citizen life cycle, single window facilitation portal for building plan approvals, property tax a...
CSM's CXP, or Citizen Experience Platform, is our suite of solutions that harnesses the power of technology to deliver exceptional citizen experience. CSM has reckoned best-in-class features that enable dialogue between citizens and governments. CSM CXP incorporates the fundamentals of citizen-government relation while blending it with stand...
The suite of GovLabs is specially designed to help governments to join in into the digital revolution and connect the bridge between technology and services. Vesting in digital and automation can make government services more accessible online, reduce the cost of accessing those services, streamline administrative processes, improve turnaround times...
Edvize is a CSM’s suite of education making smart and effective investments in people’s education. EdVize in Education management has been upgraded for more than 10 years of domain proficiency that includes Admission Automation, Scholarship Management, School Mapping & Training Management Information systems are ...
CSM’s state-of-art technology disruptions are bringing about a paradigm shift in food security policies, programs, and the systems of the state. Our FoodPrint is a suite of post-harvest solutions that ensures three key components of food security i.e. sufficient availability, adequate accessibility & effective utilization.
IntegratORE is the CSM’s comprehensive suite and the seamless integration of processes to ease all the mining challenges with the game-changing digital solutions. IntegratORE serves as a one-stop, seamless digital window where you can discover the complete suite of automated mining solutions across the below verticals, catering to...
Agrigate, CSM's AgriTech suite of offerings is transforming the agricultural landscape. As an tech enabler it empowers the cultivators and consumers, with increased productivity and greater accessibility. Agrigate disrupts new possibilities for transforming agriculture outcomes and ensure food security.
A one-stop land allotment and management system that unfolds seamless implementation of contactless & paperless solutions for investors promoting EoDB. Our LANDMAS Suite offers single-window investors' facilitation for all land allotment & management services at one stop.
TOURQUE is a one-stop digital interface for all the stakeholders in the travel value chain. It is the only seamless digital offering that democratizes opportunities for all and offers a complete assisted journey from destination discovery to delight. The integrated website aggregates all key players and connects them to yield a sustainable ecosystem...
Digital identity streamlines authentication, enabling secure service access with minimal friction.
Pioneering the Future of Tourism through Innovative Technologies
DPDP Act 2023: Guarding the Digital Gates: Shaping a Safe Digital Landscape for Future
Regulating AI not for the heck of it, but for a responsible future
Regulatory Frameworks for Digital Identity with Global Perspectives and Best Practices.
The cooperative movement in East Africa has shown remarkable growth.
A profound understanding of the evolving threat landscape and the tools, strategies, and policies.
Exploring the potential of generative AI in building models that are capable of generating contents.
The emerging UAV technology is expanding the horizon of greater possibilities for smart business
A complete guide to unlock possibilities of sustainable development through EduTech suite.
PMD- A centralized data-driven dashboard enabling transparency and effective scheme implementation.
Highly integrated platform that facilitates end-to-end life cycle management for customers/buyers
Optimizing Agro- production through a centralized platform of soil information and recommendations.
Facilitating urban local government in infrastructure development in Ethiopia
A unified, interoperable citizens’ database that act a single source of truth for government schemes
One stop solution for grievance registration and redressal through an inclusive omnichannel platform
CSM believes in the success that depends on the ability to transform dreams & ideas into reality.
A single window system for land allotment, management & development facilitating investors.
CSM Tech, in partnership with IBM, enhances data protection for African agriculture, ensuring farm data security amid rapid digital transformation.
Discover how e-commerce is transforming Africa's economy empowering MSMEs, connecting rural communities, creating jobs, and driving digital inclusion for a sustainable future in the global market.
Rwanda’s journey toward food security showcases resilient, community-driven solutions in sustainable agriculture, creating a secure, nutritious future for all citizens.
Kenya's industrial growth is hindered by outdated land management, but digital transformation can unlock its full potential.
AI/ML consulting in Africa is driving innovation across key sectors, empowering businesses and governments to harness cutting-edge technologies for sustainable growth.
Tackling Nigeria’s illegal mining could unlock billions in lost revenue through modern technology and strengthened regulations.
One-stop end-to-end solution for Timber Traceability, Marketplace, & Forest E-Governance.
A robust data protection measure for authentication that safeguards personal information and identify genuine beneficiaries.
A centralized system ensuring a sustainable, safe, inclusive, and well-managed learning environment for quality education.
One-Stop portal presenting the dynamic essence of Varanasi in one centralized platform.
The first-of-its kind Augmented Reality (AR) technology that revamped the ore sampling process through AR enabled randomization.
An integrated SAS advance analytics solution that uses forecasting models for Fraud Detection & Investigation to predict the production, dispatch and revenue in mining.
A seamless end to end solution that brings transparency in the seed certification process for the food industry.
An Integrated ICT platform that provides field surveillance data, forecasting, risk assessment and recommendations for farmers & monitoring agencies.
Building a verified farmer database that enables an accurate estimation of food producers in a region.
A single source of truth for 360 degree authenticated farmer details
A seamless platform to avail benefits of government schemes
Manage & Control grievances and suggestions from registration to resolution.
Transparent and real-time grievance management that builds and enhances G2C relations
Solution for large educational groups and state-level education departments to streamline their Student Admission process.
Built to provide transparency and efficiency to the disbursement of financial aid to students for both state / national and private bodies.
A GIS based solution designed to help make government education departments and large educational entities to make data backed decisions for maximum impact.
A solution built to help Primary Educational Institutes manage their operations seamlessly, while ensuring quality of education.
The Unified Platform facilitates teachers with need based training and access to information to upskill themselves for quality education.
Seamless process automation ensuring better transparency, accuracy, and timely result.
An online auctioning platform built for volume driven commodities sale to ensure transparency and efficiency in the process benefitting the beneficiaries.
The key solution to managing the farm to table value chain while making the whole process seamless, efficient & transparent.
Making the PDS process seamless and corruption free, from the planning to distribution of food stocks to right beneficiaries.
A full stack procurement solution that streamlines one of the factors in the agriculture value chain for both the farmers and the procurement agencies.
Facilitating results oriented fund utilization for efficient economy.
Facilitating creation of centralized worker database for effective policy & scheme implementation and monitoring .
Identify potential conflict of interest & prevent impropriety in conduct of public affairs.
Expedite license issuance via a single, centralized database of contractors.
An ICT platform for speed & transparency in government communication.
Ensuring timely disbursal of wages for social security & empowerment of labour force
Secure, interactive and transparent end-to-end tender lifecycle management for procurement of goods and services
Facilitate effective delivery of the social protection programs
Enabling authorities to respond effectively to a public health crisis
Manage & Control grievances and suggestions from registration to resolution.
A one-stop data repository to identify and authenticate beneficiaries for government schemes
Transparent and real-time grievance management that builds and enhances G2C relations
Ensuring Sustainable Forest Management Through Digitalization
Making Aid Management Easier with Efficient Monitoring and Data-driven Decision-Making
An end-to-end Information tracking process of cooperatives and their activities
Why incubators need an automated solution to anchor start-ups
Empower your health workforce so they can impart quality care.
Ensuring access to essential medicines at the right time.
An Integrated solution to make your health care operations smarter.
A one-stop solution for a Unified Health Care Monitoring System
Switch to an easier and reliable platform for compliance management
Bringing ease through automation of approval, monitoring and certification for construction plan.
Enabling investors and customers to seamlessly access applications for approvals and update plans.
An end-to-end ICT enabled automated system Implemented for investor facilitation
High performance systems that aids and augments sales in mining domain through automation of customer relationship management services.
A system built for both the Mining Conglomerates & the Authorities that uses power of technology to make the management of the entire mining value chain transparent and tamper proof.
Highly Integrable solution featuring a robust engine to handle, manage and collaborate mineral concession grant activities that are often spread across a number of authorities and stakeholders.
Cutting edge Mine surveillance tool that harnesses the power of aerial survey to make monitoring & tracking of mines effortless.
The unmanned system is significant in optimizing the production throughout, speed of mineral evacuation and minimize pilferages in the supply chain.
A seamless solution to optimize throughput, ramp up productivity, cut turnaround time and curb theft.
A portal that makes the management & monitoring of Foundation,Trusts and Funds easy for local agencies.
One-Stop Solution with Less Human Intervention Mobile Application in Mining
Ensuring safety, efficiency and compliance through real-time mapping in mining logistics
To tap the potential for urban redevelopment & facilitate EoDB to spur reinvestment
Streamline management of community facilities for better citizen experience.
A system that facilitates smooth levying of property tax for government and maintains transparency of ULB’s for citizens.
Improving the payment ecosystem for the ease of citizens & better economy flow
Fostering citizen- government relationship through prompt access to information
A Civil Registration & Vital Statistics (CRVS) System that takes cognizance of every citizen.
Facilitates civil registration of vital events essential for safeguarding social status and planning schemes
Expedite construction plan & permit approval process for infrastructural expansion
Transforming waste management for preserving human & ecological future
Unified portal for stakeholders facilitating digital infrastructure for business generation
Improving digital brand presence through enhanced customer experience.
User experience (UX) refers to how a person feels when interfacing with a system. The system could be a website, a web application or desktop software and, in modern contexts, is generally denoted by some form of human-computer interaction (HCI). As rightly said by Don Norman, UX Architect, “User experience encompasses all aspects of the end-user’s interaction with the company, its services, and its products.”
The UX is the benchmark of end-users interaction with the organization: its brand, its product, and its services. In simple words, UX is important to substantiate the needs of an organization’s customers. Furthermore, a meaningful UX allows you to define customer journeys on a website/mobile app that is most conducive to business success. Users when we refer it could be the employee, the citizens or the customers who use digital platforms to access information and services. Under the larger umbrella, we have many similar categories like Citizen Experience, Employee Experience, Customer Experience, Multi Experience, and Total Experience Total experience (TX) is a strategy that creates superior shared experiences by interlinking the user experience (UX), customer experience (CX), multi-experience (MX), and employee experience (EX) disciplines. The total experience is all about providing an excellent environment for employees and users as well. The user experiences of customers and employees are connected by specific features and interactions that depend on each other. The conditions of these experiences shape an enterprise’s reputation and affect the quality of their services overall. Through the unification of all the user experience touchpoints, businesses can offer seamless, enjoyable engagement with their brand.
Today, the average user is connected concurrently on 6.5 devices according to Statista research. And that’s what substantiate the need of omnichannel UX, because connected consumers are now interacting with brands in evermore varied and unpredictable ways, often transitioning between channels throughout the product or service lifecycle relationship with the brand. It is wise to put users at the center of your multi-channel design, offering a strategic omni-channel approach that lets users act on their product or service triggers and motivations regardless of the channel.
With the emergence of design centric organizations and businesses, there is an increased need for UI / UX support for websites and landing pages for products and services. A website’s success hinges on just one thing: how users perceive it. According to a study by Forester, it is proved that a good investment on user experience is good for business. The study found that companies who invest in UX see a lower cost of customer acquisition, lower support cost, increased customer retention, and increased market share, with every dollar invested in UX brings 100 dollars in return. That’s an ROI of a whopping 9,900 percent. There are many success stories of how enhanced user experience have contributed to business returns. Jeff Bezos invested 100 times more in user experience rather than advertising during the inception of Amazon and Mike Gebbia of Airbnb gives credit to UX for taking the company to $10 billion.
CSM’s expertise in User Experience Design (UX) has enabled to simplify and enhance the interaction between our clients’ target customers and their digital presence. It could be on a website, mobile application, email campaign, social media campaign, or even an Ad banner, our designs offer a unique digital experience. Our UX has enabled our clients to create their own brand value through the impactful digital media presences, encouraging more customer engagement and loyalty. CSM designs products and solutions by focusing on the quality and thoughtfulness of the UX . Every touch-point within the customer’s interaction with a product/ service is designed to deliver experiences based on the brand’s promise. We constantly strive to weave in storylines.
More than two decades of experience in design & implementation has endorsed our team to be impeccable in the process of delivering UI and UX services for a variety of clients be it Government or private. At CSM we make it a point to follow recognized design standards, workflows, and guidelines to develop the product that the customer desires. We also deliver it within the set timeframe to meet the customer delight. We have successfully revamped the Odisha Tourism Website with enhance UX and UI, offer an immersive, omni-channel user experience. We leveraged digital experience platforms to assist travelers in exploring & experiencing the best a destination & its people have to offer. It also ensured active participation by stakeholders i.e. travel & tour operators, hotels, restaurants & other service providers. Besides this we have also developed an Omnichannel grievance and feedback system for Odisha, which capture grievances for all the platforms and escalates it to the concerned department for expeditious redressal and response. Adding to the list is the CSM’s one stop digital suite of mining called IntegrataOre and one stop citizen portal for Smart city Bhubaneswar.
For the businesses that want to attract and convert their interests into revenue, UX is the key part of their success and survival. The following is the process and services offered by us.
The first step in planning for the UI and UX for web application is to evaluate the existing process and clients. We give importance to the users' persona based on interaction with the client. Then we envisage about the blueprint which would suit the client’s expectation and serve the purpose of creating a brand presence digitally.
When we are building a user interface (UI), we try to collect more data, conduct a study to compare the effectiveness and quality of experience by making it more responsive and dynamic.
We prefer open-source software because they have more control over that specific kind of software. They can examine the code to make sure that there are no unwanted changes, and altered accordingly. The wire framing is done in the Balsamiq software. Trending tools like Figma and XD is used to create mock ups and prototype, which is followed by development and final output.
The Progressive Web Apps (PWAs) have now changed the entire perception about web applications. It has opened the new door for creating rich experiences on mobile and web. CSM has ventured into this, checking the usability of progressive web apps and ensure that the user experience (UX) is just as good as with native apps.
UX is a qualitative foundation for any kind of digital marketing. UX is not just for the promotion of the product only but it is all about the product itself. We emphasize User experience to execute digital marketing strategies to bring in personalization and convenience. And this is how the digital impression of the brand is created and made sustainable.
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