Citizen Services Citizen Services

Offering

Best-in-class features that enable dialogue between citizens and governments

Total Offerings: 3

Case Studies

We have worked in the space of citizen services since last two decades and have seen the transition from redundant processes to more acceptable ones.

Case Study
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Jana Sunani

End-to-end Omnichannel grievance management from seamless registration to expeditious resolution.

Case Study
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Chief Minister’s Grievance Cell (CMGC)

The grievance management system facilitates expeditious redressal of citizens by the CM Office of Odisha through social media listening tool that helps to act on actionable posts and measure the performance, deviation & efficiency of the service delivery system.

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Mo Sarkar

This integrated platform for citizens’ feedback enables Government of Odisha to have greater insight into their sentiments while expediting grievance redressal with increased efficiency, accountability and transparency.

Case Study
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Contact Centre

A centralized feedback management system enabled with a cloud-based experience solution equipped with facilities like call recording, IVRS, automatic call distribution, outbound dialer and AI-chatbot ensures real-time interaction between citizens and government to deliv...

Case Study
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Urban Institutional & Infrastructure Deve...

An end-to-end automation system leverages the improved institutional performance of the local governments to effectively deliver infrastructure and service delivery.

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