CSM Technologies proudly participated in the AI4SocialProtection – Overcoming Challenges and Creating Opportunities workshop held from 19–21 November 2024 in Bangkok, Thailand. The event, co-hosted by leading global organizations including the German Corporation for International Cooperation (GIZ), Asian Development Bank (ADB), and the Digital Convergence Initiative (DCI), served as a platform to explore the transformative role of AI in enhancing social protection systems.
During the event, the International Social Security Association (ISSA) unveiled its 2024 report on Artificial Intelligence in Social Security Organizations. The workshop brought together over 100 policymakers, technology specialists, AI software providers, and social protection experts to discuss innovative solutions, challenges, and ethical considerations related to AI in social protection.
Representing CSM Technologies, Bimal Kumar Jena (Senior Business Analyst, Delivery) highlighted the company’s trailblazing contributions to leveraging AI for governance and citizen-centric services. He showcased CSM's Social Protection Delivery Platform (SPDP), a comprehensive digital system that integrates authenticated data sources to streamline social protection services. Key highlights of SPDP include:
• Fraud Detection Systems and real-time analytics for decision support.
• Rule-based beneficiary identification and enhanced governance efficiency.
• Integration with platforms like DigiLocker and Aadhaar for seamless data exchange.
CSM’s participation reaffirmed its commitment to breaking thought barriers and enabling proactive governance through cutting-edge AI solutions. The company's innovative tools, such as gender identification models, document classification systems, and speech recognition solutions, have significantly impacted the assurance of efficient, transparent, and inclusive social protection systems.
By engaging with global leaders at this workshop, CSM Tech continues strengthening its vision of harnessing technology for social good, solidifying its position as a trusted partner in advancing social protection initiatives worldwide.
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